Cbajia's Privacy Policy — Your Information Is Safe

Cbajia is a trusted online gaming platform in Bangladesh. We believe every member's personal data belongs to them — and protecting it is our responsibility. cbajia's Privacy Policy is built on that belief.

This Privacy Policy applies to the cbajia website, mobile app, and all related services. By using the cbajia platform, you agree to this Privacy Policy. If you disagree with any part of this policy, please contact our support team before using our services.

We never sell your data to third parties, use it for advertising, or share it without your consent. This isn't just a promise — cbajia's technical infrastructure is built to enforce it.

Cbajia only collects information that is strictly necessary for providing services, verifying identity, and ensuring security. We never collect excessive or irrelevant data.

Cbajia collects your information in several ways, and full transparency is maintained throughout.

Directly from you:

• Information submitted via the registration form
• Documents uploaded for identity verification
• Financial details provided during payment processing
• Information shared during conversations with our support team
• Information submitted through surveys or feedback forms

Automatically:

• Via cookies and log files during your use of the platform
• Device data collected during mobile app usage
• Automatically logged from transaction and gaming records

Cbajia uses your information only for specific, necessary purposes. Every piece of data has a clear reason behind it — and that reason is always to improve your experience on the platform.

• Account Management: To facilitate registration, login, identity verification, and account security
• Financial Transaction Processing: For processing deposits, withdrawals, and bonuses
• Customer Support: For handling your complaints, questions, and support requests
• Security & Fraud Prevention: To detect and prevent suspicious activity
• Legal Obligation Compliance: In compliance with government and regulatory authority directives
• Service Improvement: To improve platform usability and overall user experience
• Relevant Notifications: To notify you of important updates, security alerts, and offers (you may opt out at any time)

Cbajia does not share your personal information with third parties — that is our core commitment. However, there are limited circumstances where sharing may be necessary.

Situations where data may be shared:

• Payment Processors: Only the minimum information required to process transactions with bKash, Nagad, Rocket, or your bank
• Law Enforcement Agencies: With government authorities pursuant to a court order or legal obligation
• Fraud Prevention Agency: As part of our industry-standard fraud prevention measures
• Technology service providers: Those who assist in operating cbajia's infrastructure and are bound by strict confidentiality agreements

Cbajia uses cookies and similar technologies to enhance your platform experience. Cookies are small data files stored on your device.

Types of cookies we use:

• Essential Cookies: Login sessions and security tokens — the platform cannot function without these
• Performance Cookies: Analytics data collected to monitor page load speed and detect errors
• Functionality Cookies: To remember your preferred language, theme, and settings

You can delete or block cookies at any time through your browser settings. However, disabling essential cookies may cause some features to not work properly.

Cbajia follows industry-leading standards to protect your data — not just through policy, but through technology.

• 256-bit SSL/TLS Encryption: All data transfers on the website and app are encrypted
• Data Encryption: Sensitive data stored in the database is also encrypted
• Two-Factor Authentication (2FA): An additional layer of security for your account
• Firewall & DDoS Protection: Server-level attack prevention
• Regular Security Audits: Periodic audits conducted by third-party experts
• Staff Training: All cbajia staff are trained in data protection
• Data Access Controls: Only authorized personnel can access specific data

Cbajia does not retain your information longer than necessary. Different types of data are subject to separate retention policies.

• Account Information: Up to 5 years during account activity and after closure, as required by law
• Financial Transaction Records: Up to 7 years in accordance with tax and financial regulations
• Gaming Logs: Up to 3 years for dispute resolution
• Support Chat: Up to 1 year for service improvement purposes
• Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies last up to 1 year

Once the designated retention period ends, your data is securely deleted or anonymized so you can no longer be identified.

Every cbajia member has specific rights over their personal data. We respect those rights and handle all related requests promptly.

All cbajia services are strictly for users aged 18 and above. cbajia does not knowingly collect personal information from anyone under 18.

Age verification is mandatory at registration. If we become aware that a minor has created an account, that account will be immediately suspended and all associated data will be deleted.

Cbajia may update this Privacy Policy from time to time. If any significant changes are made, we will notify you via email or an in-platform notification.

• The date of any changes will always appear at the top of the page under "Last Updated"
• For significant changes, you will be notified at least 14 days before they take effect
• Continued use of the platform after changes are made will be considered acceptance of the updated policy
• Previous versions of the policy are available upon request

For any questions, requests, or complaints regarding this Privacy Policy, please get in touch with us. cbajia's data protection team is always here to help.

We take every complaint seriously. We aim to provide an initial response within 7 business days of receiving your complaint and a full resolution within 30 business days.